At Jannat’s Shop, customer satisfaction is our top priority. If you are not satisfied with a product you purchased, we are here to help. Please review our refund policy below.

1. Eligibility for Refund

You may request a refund if:

• The product you received is damaged, defective, or expired.

• The product delivered is different from what you ordered.

• You changed your mind and wish to return an unopened and unused product in its original condition (subject to certain conditions).

2. Conditions for Refund

To be eligible for a refund, the following conditions must be met:

• The refund request must be initiated within 7 days of delivery.

• The product must be unused, unopened, and in its original packaging (except in cases of damage or defect).

• A valid proof of purchase (e.g., receipt or order confirmation) must be provided.

3. Non-Refundable Items

Certain items are non-refundable, including:

• Perishable goods (e.g., food items, cosmetics with expiry dates).

• Products purchased on sale or as part of a special promotion.

• Gift cards or vouchers.

4. Refund Process

Step 1: Contact our customer service team via phone or email to initiate a refund request.
Step 2: Provide the necessary details, including your order number, reason for refund, and proof of purchase.
Step 3: Return the product to our designated location or arrange for a pick-up service if applicable.
Step 4: Once the returned product is inspected and approved, we will process your refund.

5. Refund Methods

Refunds will be issued through the original payment method used during purchase:

• Cash on Delivery (COD): Refunds will be provided in cash or as store credit.

• Online Payments: Refunds will be credited back to your bank account or card within 7–10 business days.

6. Exchange Option

If you prefer, you can exchange the product instead of requesting a refund, subject to product availability.